Grievance Redress Mechanism (GRM)

At EBID, we are committed to transparency, accountability, and stakeholder engagement. The Grievance Redress Mechanism (GRM) provides a structured and accessible platform for individuals, communities, and organizations to raise concerns, submit complaints, or seek clarification regarding projects, policies, or services that may impact them.

Our goal is to ensure fairness, resolve issues efficiently, and promote constructive dialogue between all parties. Through this platform, you can:

- Submit a complaint related to any project, policy, or service.
- Track the status of your grievance.
- Receive timely responses from our team.

Engage in a transparent resolution process.

We value your feedback and are dedicated to addressing concerns in a fair and impartial manner. Your voice matters, and we are here to listen.

Click below to file a complaint or learn more about our grievance process.
File a complaint