What qualifies as a complaint?

A Complaint is a claim or protest formulated by a person or entity, due to a disagreement or non-conformity with any of the processes or services provided by EBID. The following are grounds for Complaints:

  • Non-compliance with any procedure of established deadlines.
  • Delay in the payment of a service or work.
  • Delay in the preparation of a contract.
  • Poor attention or hostile treatment by EBID personnel.
  • Others of a similar nature.

The complaint may refer to workers, consultants and, in general, to people and/or suppliers who provide services in and for EBID.
Download the complaint management process

In-person channel

Complete the form available here, then send the document in a sealed envelope to our offices at ……
Download Form

Complaint resolution